Privacy Policy

1. Introduction

Chengdu Mozitou Trading Co., Ltd. (hereinafter referred to as "Mozitou," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices regarding the collection, use, storage, transfer, and disclosure of personal data when you visit our website at https://www.mozitou.shop (the "Site") or otherwise interact with us in connection with our computer systems design and technical services.

We are a company registered in the People's Republic of China, with our registered office at Room 2311, Building 3, No. 39 Jiancai Road, Chenghua District, Chengdu, Sichuan Province, China. As a provider of professional, scientific, and technical services, we understand the importance of data privacy and handle all personal information in accordance with applicable laws and regulations, including the Personal Information Protection Law of the People's Republic of China (PIPL), the Cybersecurity Law of the People's Republic of China, the Data Security Law of the People's Republic of China, and the General Data Protection Regulation (GDPR) of the European Union where applicable.

By accessing or using our Site and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services. We may update this Privacy Policy from time to time, and we encourage you to review it periodically for any changes.

2. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings ascribed to them:

• "Personal Information" or "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact information, location data, online identifier, or any other factor specific to the physical, economic, cultural, or social identity of that person.
• "Processing" means any operation or set of operations performed on Personal Information, whether or not by automated means, including collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, or destruction.
• "Data Subject" means an identified or identifiable natural person whose Personal Information is processed by us.
• "Service" refers to the computer systems design, IT consulting, technical services, and any related services provided by Mozitou.
• "Website" or "Site" refers to the website operated by Mozitou at https://www.mozitou.shop.

3. Information We Collect

We may collect the following categories of personal information when you interact with our Site or services:

3.1 Information You Provide Directly

• Contact Information: When you fill out a contact form, request a consultation, or communicate with us, we collect your name, email address, phone number, company name, and any other information you choose to provide.
• Inquiry Details: The content of your messages, including details about your project requirements, technical specifications, and business needs.
• Account Information: If you create an account on our platform, we collect your username, password, and profile details.
• Billing Information: If you engage our services, we may collect billing address, tax identification numbers, and payment information (processed securely through third-party payment processors).
• Communication Records: Records of your correspondence with us, including emails, chat messages, and phone call recordings (where permitted by applicable law).

3.2 Information Collected Automatically

• Usage Data: Information about how you interact with our Site, including pages visited, time spent on pages, click patterns, and navigation paths.
• Device Information: Your IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior. Please see Section 6 (Cookies) for more details.
• Log Data: Standard server logs that record access times, error reports, and referring URLs.

3.3 Information from Third Parties

• We may receive information about you from third-party sources, such as business partners, referral programs, credit reference agencies, and publicly available databases, where permitted by law.
• If you interact with us through social media platforms, we may receive profile information according to your privacy settings on those platforms.

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide, maintain, and improve our computer systems design and technical services, including project management, implementation, and support.
• Communication: To respond to your inquiries, provide customer support, send service-related notifications, and communicate important updates about our services.
• Business Development: To process and evaluate partnership opportunities, vendor relationships, and business collaborations.
• Website Improvement: To analyze how our Site is used, diagnose technical issues, and enhance the user experience.
• Marketing: To send you information about our services, industry insights, and event invitations, where you have consented to receive such communications. You may opt out at any time.
• Legal Compliance: To comply with applicable legal obligations, respond to lawful requests from regulators or law enforcement, and protect our legal rights.
• Fraud Prevention: To detect and prevent fraudulent, unauthorized, or illegal activities.
• Contractual Performance: To fulfill our contractual obligations to you and enforce our rights under any agreements.

5. Legal Basis for Processing

We process your personal information based on the following legal grounds, as applicable:

• Consent: Where you have given explicit consent for the processing of your personal data for one or more specific purposes. You have the right to withdraw your consent at any time.
• Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject under applicable laws of the People's Republic of China or other jurisdictions.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided that such interests are not overridden by your rights and interests. Our legitimate interests include improving our services, ensuring network security, and conducting business analytics.
• Vital Interests: Where processing is necessary to protect the vital interests of the data subject or another natural person.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files that are stored on your device when you visit a website.

6.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the operation of our Site and enable core functionality such as security, network management, and accessibility. They cannot be disabled.
• Functional Cookies: These cookies remember your preferences and choices (such as language preference) to provide a more personalized experience.
• Analytics Cookies: These cookies collect aggregated information about how visitors use our Site, including which pages are visited most frequently and whether users receive error messages. We use this data to improve Site performance.
• Marketing Cookies: These cookies are used to track visitors across websites to display relevant advertisements and measure the effectiveness of marketing campaigns.

6.2 Cookie Management

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are being sent. However, please note that disabling certain cookies may affect the functionality and performance of our Site. For more information about cookies and how to manage them, visit www.aboutcookies.org.

6.3 Third-Party Analytics

We may use third-party analytics services such as Google Analytics to collect and analyze usage data. These service providers may use cookies and similar technologies to collect information about your use of our Site. The information collected may be transmitted to and stored on servers located outside China. You can learn more about Google Analytics' data practices and opt-out options at policies.google.com.

7. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your personal information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, including cloud hosting providers, payment processors, email delivery services, customer relationship management (CRM) systems, and analytics providers. These providers are contractually obligated to protect your data and process it only in accordance with our instructions.
• Business Partners: With your consent, we may share information with business partners for joint offerings or collaborative projects.
• Legal Requirements: We may disclose information if required to do so by law, regulation, legal process, or governmental request, including to comply with the lawful requests of Chinese regulatory authorities.
• Protection of Rights: We may disclose information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and that of our clients or others.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership.
• Anonymized Data: We may share aggregated, anonymized data that cannot reasonably identify you for research, marketing, or analytical purposes.

8. International Data Transfers

As a company based in China, your personal information may be processed, stored, and transferred within the People's Republic of China. If we transfer your personal information to countries outside China, we will ensure that appropriate safeguards are in place, including but not limited to:

• Implementing standard contractual clauses approved by relevant regulatory authorities;
• Obtaining your explicit consent for cross-border data transfers where required by applicable law;
• Conducting data security impact assessments as required by the Personal Information Protection Law of China; and
• Ensuring that the recipient country provides an adequate level of data protection, or implementing supplementary measures to achieve equivalent protection.

For users in the European Economic Area (EEA), we ensure that any transfer of personal data to countries outside the EEA is conducted in compliance with applicable data protection laws, including through the use of Standard Contractual Clauses adopted by the European Commission.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing:

• Contact and inquiry data: Retained for the duration of our relationship with you plus 3 years following the last communication.
• Contract and billing data: Retained for the duration of the contract plus 7 years to comply with tax and accounting regulations.
• Usage data and analytics: Retained in anonymized or aggregated form for up to 3 years.
• Marketing communications data: Retained until you opt out or unsubscribe from our communications.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and disposal policies.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using TLS/SSL protocols and at rest using industry-standard encryption algorithms;
• Access controls and authentication mechanisms to restrict access to personal information on a need-to-know basis;
• Regular security assessments, vulnerability scanning, and penetration testing;
• Firewalls, intrusion detection/prevention systems, and network segmentation;
• Employee training on data protection and information security best practices;
• Incident response procedures to address and mitigate any security breaches;
• Physical security measures for our premises and data centers.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but will promptly notify you and relevant authorities in the event of a data breach as required by applicable law.

11. Your Rights and Choices

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

• Right of Access: You have the right to request confirmation of whether we process your personal information and, if so, to access that information and obtain a copy.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information we hold about you.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information in certain circumstances, including where it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest its accuracy.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• Right to File a Complaint: You have the right to lodge a complaint with a relevant supervisory authority if you believe that our processing of your personal information violates applicable law.

To exercise any of these rights, please contact us using the information provided in Section 16 (Contact Us). We will respond to your request within the timeframe required by applicable law, typically within 30 days. We may request additional information to verify your identity before processing your request.

12. Third-Party Links and Services

Our Site and services may contain links to third-party websites, plugins, or services that are not owned or controlled by us. This includes links to social media platforms, partner websites, and external resources. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of any link does not imply endorsement by Mozitou of the linked website or its content.

13. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 18, please contact us immediately at support@mozitou.shop.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by posting a notice on our Site or sending you a direct notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of the People's Republic of China. Any disputes arising out of or related to this Privacy Policy shall first be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent court located in Chengdu, Sichuan Province, China.

For users in the European Union, this clause does not deprive you of the protection afforded by mandatory provisions of the data protection laws in your country of residence, and you retain the right to lodge a complaint with your local data protection authority.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us through the following channels:

• Email: support@mozitou.shop
• Phone: 15377389903
• Postal Address:
  Room 2311, Building 3, No. 39 Jiancai Road
  Chenghua District, Chengdu, Sichuan 610051
  People's Republic of China
  Attention: Data Protection Officer

We will acknowledge receipt of your request within 5 business days and respond substantively within 30 days. If we need additional time to process your request, we will inform you of the extension period and reasons thereof.